Grapevine, Texas – Sam’s Club, the Walmart-owned membership warehouse, is implementing a significant change to its grocery payment system by incorporating artificial intelligence (AI) technology.
In a move to enhance the shopping experience for customers, Sam’s Club plans to eliminate traditional checkouts at its 600 stores. The new system, called “Scan & Go,” allows members to use the Sam’s Club mobile app to scan their products and have an AI scanner verify the items as they exit the store. This innovation aims to create a seamless and hassle-free shopping experience, eliminating the need for receipt checks at the door.
The announcement of these changes was made by Sam’s Club president and CEO, Chris Nicholas. He shared the company’s vision for growth during its 2025 Investment Community Meeting, emphasizing the focus on technology and improving the member experience.
The recent opening of a Sam’s Club store in Grapevine, Texas, showcases the implementation of the “Just Walk”/”Just Go” system, setting a new standard for the company moving forward. This store features AI technology to enhance operational efficiency and create a better work environment for employees.
While Sam’s Club embraces AI technology to streamline tasks and enhance the shopping experience, its main competitor, Costco, remains committed to traditional checkout lanes. Sam’s Club recognizes the importance of its 100,000 associates in driving the company’s success and remains dedicated to investing in their development and well-being.
The adoption of AI tools at Sam’s Club has not only improved operational efficiency but also increased associate engagement. By investing in wages, career progression opportunities, and utilizing technology to enhance the member experience, Sam’s Club aims to build a culture that supports both its associates and members.
Sam’s Club’s focus on integrating AI technology into its operations reflects a broader trend in the retail industry towards leveraging innovation to streamline processes and improve customer satisfaction. As the company continues to evolve and innovate, it aims to position itself as a leader in the ever-changing retail landscape.