Mountain View, California – Google’s latest TV Streamer has left some customers puzzled by its lack of an essential component – the HDMI cable. Despite the absence of this crucial item in the $99 set-top box, Google has offered a remedy by providing a $10 discount on a compatible cable instead.
Although the Google TV Streamer boasts impressive features, including support for HDMI 2.1b, users were surprised to discover that the necessary cable was not included in the package. This decision by Google has left some individuals without a cable ready for immediate use, particularly those transitioning from the Chromecast device which previously had an integrated HDMI plug.
To address this inconvenience, Google now offers the Google Ultra High-Speed HDMI Cable for $19.99 on their official online store. This 6.5ft cable is specifically tailored to enhance the functionality of the new Streamer, despite not being included with the initial purchase.
To ease the financial burden on Streamer buyers, Google is sending out personalized discount codes via email to those who have pre-ordered the device. The discount reduces the cost of the cable to $9.99, making it a more affordable option for customers who may not have anticipated the need for an additional cable.
Notably, the promotional email suggests that previous ownership of a Chromecast may be a determining factor in receiving the discount code. This detail implies that Google is cognizant of the potential inconvenience caused by omitting the cable from the box.
While users have the option of using any standard HDMI cable with the Google TV Streamer, it has been observed that certain cables may not allow the device to sit flat on a surface. This detail highlights the importance of using the recommended Google Ultra High-Speed HDMI Cable for optimal performance.
In conclusion, Google’s initiative to offer a discount on the necessary HDMI cable aims to ensure a seamless experience for customers upgrading to the new TV Streamer. By providing a cost-effective solution to this issue, Google demonstrates a commitment to customer satisfaction and user experience.