Beijing, China – Haidilao, a popular Chinese hotpot chain, has announced plans to compensate more than 4,000 customers who visited one of its outlets in Shanghai. This comes after a video surfaced online showing two diners urinating into their hotpot broth while dining in a private room at a Haidilao restaurant.
The incident reportedly took place on February 24, but Haidilao was only made aware of it four days later. The company struggled to determine the exact time and location of the incident, highlighting a lapse in their staff’s training procedures.
In a statement, Haidilao acknowledged the distress caused to their customers and expressed their commitment to taking responsibility for the incident. Although the company did not disclose the exact amount of compensation, they emphasized their dedication to addressing the situation appropriately.
Following the incident, Haidilao reported the case to the police in Jianyang, Sichuan, where the company is headquartered, as well as in other locations. Two 17-year-old men have been detained by the Shanghai police in connection with the incident.
In response to the incident, Haidilao has filed a civil lawsuit application against the two individuals. The company is working closely with authorities to ensure that those responsible are held accountable for their actions.
The incident has raised concerns about food safety and hygiene standards at popular dining establishments in China. Haidilao’s swift response and commitment to compensating affected customers demonstrate their dedication to upholding quality and customer satisfaction across their outlets.