Seattle, WA – Microsoft is engaged in a public dispute with Delta Airlines over the cause of a recent tech outage that resulted in significant financial losses for the airline. Last month, Delta reported that the tech outage cost them around $500 million, sparking a back-and-forth between the two companies.
Microsoft claims that Delta’s outdated technology infrastructure was a major factor in the slow recovery from the outage, ultimately leading to flight cancellations and disruptions in service. The tech giant asserts that Delta declined multiple offers of assistance, further exacerbating the situation.
In response, Delta maintains that Microsoft was mainly responsible for the flight cancellations and service meltdown, pointing to the tech company’s failure to address the root cause of the outage promptly. The airline argues that Microsoft’s outdated systems were a significant contributing factor to the disruptions experienced by passengers.
The ongoing dispute between Microsoft and Delta highlights the growing importance of reliable technology infrastructure in the airline industry. As more airlines rely on technology for daily operations, the need for updated systems and proactive maintenance becomes increasingly apparent.
Industry experts suggest that collaborations between airlines and tech companies are crucial to preventing future tech outages and minimizing the impact on passengers. Moving forward, it will be essential for companies like Microsoft and Delta to work together to ensure the seamless operation of critical systems and minimize disruptions in service.