Dallas, Texas – Southwest Airlines announced a change to its cabin service procedures that will take effect on December 4th. The airline will now begin preparing the cabin for landing at an altitude of 18,000 feet, instead of the previous altitude of 10,000 feet. This adjustment aims to minimize the risk of in-flight turbulence injuries for both passengers and crew members, requiring passengers to complete pre-landing tasks earlier, such as securing seatbelts and returning seats to an upright position. While fatalities due to turbulence are rare, the number of injuries has accumulated over the years, with over one-third of airline incidents in the United States between 2009 and 2018 being turbulence-related, according to the National Transportation Safety Board.
Southwest Airlines also made the decision to eliminate their long-standing practice of “open seating” next year, where passengers could choose their own seats after boarding. These changes come in the wake of a tragic incident in May involving a 73-year-old man who lost his life during a Singapore Airlines flight experiencing severe turbulence over the Indian Ocean. The airline’s adjustments reflect a broader industry effort to enhance passenger safety and comfort during flights.
The decision to modify cabin service procedures showcases Southwest Airlines’ commitment to addressing potential safety concerns and improving the overall flying experience for passengers. By implementing changes to preparation protocols during flights, the airline seeks to prioritize the well-being of both passengers and crew members, proactively reducing the likelihood of turbulence-related injuries. This strategic shift aligns with industry trends aimed at enhancing safety standards and ensuring a more secure environment for travelers on commercial flights.
As the aviation industry continues to prioritize safety measures and passenger comfort, Southwest Airlines’ proactive approach to cabin service procedures underscores the importance of adapting practices to mitigate potential risks during flights. The airline’s decision to adjust the timing of cabin preparation for landing signifies a proactive effort to bolster safety protocols and minimize the impact of in-flight turbulence incidents. By striving to enhance safety standards and prioritize passenger well-being, Southwest Airlines sets a precedent for industry-wide improvements in ensuring a more secure and comfortable flying experience for all travelers.