Milwaukee, WI – Bambu Lab has issued a recall for all A1 3D printers, with the exception of the A1 Mini, after discovering potential safety issues. The company is advising owners to discontinue use of the A1 printers due to unstable temperature readings and a faulty heatbed cable. Despite the fact that the issue affects less than 0.1% of all A1 printers sold, Bambu Lab is offering a full refund to any owner who wishes to return their printer.
Other printer models in the Bambu Lab lineup, such as the X1 series, P1 series, and the A1 Mini, are not subject to the recall. This decision comes after the company’s acknowledgment of a design flaw in the heatbed cable, which led to the potential for damage and short circuits. Bambu Lab is unable to determine the exact cause of the issue, prompting the recall and refund offer.
A refund from Bambu Lab will take up to 15 business days to process. Alternatively, affected A1 owners can choose to repair the printers themselves when new heatbeds become available and receive a $120 voucher for use in the company’s online store. The self-repair option will also extend the warranty of the A1 by six months.
Owners are encouraged to indicate their chosen option on a registration page provided by Bambu Lab, in order to ensure the proper number of parts are available. The company has also provided instructions and tutorials for those who opt for the self-repair process. Furthermore, Bambu’s official resellers are expected to offer similar terms to affected customers.
In addition to the recall information, Bambu Lab has released images showing the appearance of both damaged and undamaged heatbed cables, as well as an instructional video for the replacement process. The company plans to offer redesigned A1 printers for purchase in the near future.
The recall serves as a precautionary measure to ensure the safety and satisfaction of A1 printer owners. Bambu Lab’s commitment to addressing the issue and providing solutions demonstrates accountability and dedication to customer care.