New York, United States – As the influence of Generative AI continues to grow in the workforce, experts predict that more-educated workers will bear the brunt of its impact. This type of artificial intelligence, capable of generating images, text, and content, is poised to enhance productivity, reduce costs, and open up new growth opportunities across various industries. While AI technology has been around for decades, the launch of OpenAI’s ChatGPT in November 2022 has brought Generative AI to the forefront of discussions among employers and employees alike.
Nearly three in five white-collar employees now report using Generative AI on a weekly basis, marking a significant shift in how tasks are optimized and automated. As Oliver Wyman conducts surveys to gauge attitudes toward Generative AI and other trends, the consultancy found a growing disparity between employees’ and employers’ priorities in terms of essential skills for the evolving landscape. Analytical thinking, creative thinking, leadership and social influence, AI, big data, curiosity, and lifelong learning are key skill sets identified to stay relevant in this changing environment.
With the increasing adoption of Generative AI, employees are encouraged to “upskill” or “reskill” to meet the demands of this evolving technology. Employers are placing a strong emphasis on analytical thinking, considering it crucial in the age of AI. While AI can efficiently process and analyze data, human oversight is still necessary to synthesize results and draw informed conclusions. Creative thinking is highlighted as another essential human skill, emphasizing the importance of contextual nuance and ethical judgment that AI may lack.
As Generative AI automates more routine tasks, the focus of work is shifting towards people- or knowledge-oriented tasks that require human skills like leadership and expertise. Adaptability emerges as the top “skill of the moment,” reflecting the notable surge in year-over-year demand due to the profound changes brought about by AI in the workplace. The future of work will rely on a balance between AI automation and human capabilities, emphasizing the need for continual learning and adaptation to thrive in the evolving workforce landscape.