Dallas, Texas – AT&T has announced its plans to provide a $5 bill credit to numerous customers who were impacted by a recent widespread cellphone service outage. The network interruption, which occurred last Thursday, affected over 70,000 customers at its peak, with earlier waves of outages affecting tens of thousands of additional users throughout the day.
AT&T, headquartered in Dallas, expressed regret for the inconvenience caused by the network outage, acknowledging the frustration experienced by many of its customers. The company clarified that the service disruption was not the result of a cyber attack but rather stemmed from an incorrect process implemented during network expansion efforts.
Following the outage, the Federal Communications Commission initiated an investigation, with support from the FBI and the Department of Homeland Security, as confirmed by White House officials. AT&T assured customers that the $5 bill credit would be applied over two billing cycles, specifying that this compensation would not extend to prepaid, business, or Cricket Wireless customers.
Efforts are underway at AT&T to prevent similar outages in the future, with the company emphasizing its commitment to safeguarding against network downtime. In addressing the impact on consumer and small business customers most affected by the outage, AT&T stated that account credits would be automatically issued to ease the situation for those individuals.
Looking ahead, AT&T aims to enhance the resilience of its network infrastructure to prevent such disruptions from occurring again. The company is working diligently to uphold its commitment to customer satisfaction and reliable service delivery, prioritizing the continuity of communication services for its diverse customer base.