London, UK – McDonald’s customers in various countries, including the United States, Australia, Japan, Hong Kong, and the UK, experienced disruptions in online and app orders due to a system failure.
The fast-food chain acknowledged a technology outage that impacted its restaurants worldwide. Despite the inconvenience, McDonald’s assured the public that the issue was not caused by a cybersecurity breach.
Details regarding the cause and extent of the outage were not disclosed by a company spokesperson.
In different regions, McDonald’s stores faced varying degrees of impact from the system failure. In New York, for example, one store’s IT system was down for several hours before being restored.
In Japan, numerous stores had to temporarily suspend operations due to the outage, while in the UK, employees had to resort to manual order-taking during the system downtime.
Similarly, McDonald’s locations in Australia were also affected by the system failure, with nationwide disruptions reported.
Issues were also reported in Hong Kong and Taiwan, where the fast-food chain’s ordering systems were offline, forcing customers to place orders in person at the counter.
As the situation unfolded, McDonald’s reassured customers that they were investigating and working to resolve the technical difficulties to resume normal operations as soon as possible.
With over 41,800 stores worldwide, McDonald’s has a significant presence in each of the affected countries, with the United States leading as its largest market.
This story will continue to be updated with any relevant developments or information regarding the system failure experienced by McDonald’s.