Samsung Requires Independent Repair Shops to Share Customer Data, Snitch on Aftermarket Parts Users – Leaked Contract Shows
New York, NY – Samsung, a leading electronics manufacturer, is facing scrutiny for a contract that requires independent repair shops to share customer data and report the use of third-party parts for repairs. This controversial agreement has sparked discussions about consumer rights, repairability, and the implications of such practices in the tech industry. Recently obtained documents reveal that Samsung mandates repair stores to provide customers’ personal information, device details, and the nature of complaints to …