Improvements: Former Starbucks CEO Howard Schultz Urges Revamp of Store Experiences to Boost Company Success
Seattle, Washington – Former Starbucks CEO Howard Schultz recently shared his thoughts on the coffee chain’s performance, expressing the need for significant improvements in customer experiences at its U.S. stores. Schultz, who has a storied history with the company, emphasized the importance of focusing on the customer experience and urged for a reevaluation of the stores’ operations. Following a disappointing quarterly earnings report, Starbucks faced a decline in same-store sales, leading to a 17% drop …