Air Canada Ordered to Pay Vancouver Man $483 by Tribunal for Chatbot Promise
Vancouver, Canada – A Canadian tribunal ruled Wednesday that Air Canada must pay a Vancouver man a partial refund for his flight ticket, in what could be a landmark case for the use of artificial intelligence in business. Jake Moffatt had asked the airline’s artificial intelligence support chatbot whether the airline offered bereavement fares following the death of his grandmother. The chatbot said the airline does offer discount fares and that Moffat could receive the …