Washington, D.C. – During the peak of vacation season, many Americans traveling abroad have encountered issues staying connected with loved ones back home.
Major U.S. telecom providers, including Verizon, AT&T, and T-Mobile, have reported disruptions in connectivity for users utilizing roaming services while overseas. The problem has been attributed to difficulties faced by a third-party network partner, Syniverse, which supports international carriers.
Verizon Consumer Group CEO Sowmyanarayan Sampath expressed optimism about the company’s position despite the challenges faced by their customers abroad. While 30% of Verizon customers were experiencing connectivity issues, the company assured that efforts were underway to address the problem and improve service for affected users.
Syniverse acknowledged the intermittent connectivity issues and affirmed that they were collaborating with network partners to rectify the situation. The company’s confirmation came after reports of international travelers experiencing difficulties with calls and data connections.
AT&T, on the other hand, stated that its network was operating normally and that disruptions for customers overseas were due to external issues beyond the control of the company. Despite the challenges faced, telecom providers are working diligently to ensure a resolution and improve services for affected users traveling internationally.