Orlando, Florida – Disney will implement new policies for visitors with disabilities at its theme parks, aiming to address misuse and ensure fair access to services that help individuals avoid long wait times for rides. The changes, set to take effect in the coming months, have raised concerns among fans about the future of the Disability Access Service (DAS) program.
The company’s decision stems from a significant increase in demand for disability access services across its parks, with usage more than tripling in the last five years. Disney acknowledges that the program has been subject to misuse, prompting the need for stricter guidelines to prevent abuse.
Under the updated policies, Disney’s DAS program is intended for individuals with developmental disabilities such as autism who are unable to wait in traditional queues for extended periods. The changes will limit eligibility to a small percentage of guests, emphasizing the importance of accommodating those with specific needs.
In response to the modifications, Disney has outlined new procedures for applying and utilizing the DAS program, including restrictions on the number of individuals who can benefit from the service. The company aims to provide a tailored experience for guests with disabilities, enhancing their overall park visit with innovative support services.
Furthermore, Disney plans to introduce additional options for guests who may struggle with waiting in lines, such as a “return to queue” process for those requiring frequent restroom access. Trained staff members will be available to assist guests in navigating these new features, ensuring a seamless and inclusive experience for all visitors.
The changes coincide with the introduction of Genie Plus, a paid service that allows guests to skip long lines at Disney’s parks. The implementation of these new policies reflects Disney’s commitment to maintaining a fair and accessible environment for all visitors, especially those with disabilities.
As the updates spark uncertainty among visitors who rely on the DAS program, Disney encourages individuals to explore the suite of services available for guests with disabilities and seek guidance from park employees for personalized assistance. The company aims to balance the needs of all visitors while preserving the integrity of its disability access services.
In closing, Disney underscores the importance of upholding the integrity of its disability access program and warns of severe consequences for those who provide false information to gain access. The revised policies aim to ensure fair and equitable access for individuals with disabilities, enhancing the overall park experience for all guests.