Air Canada Loses Lawsuit Over AI Chatbot Misinformation – What This Means for Other Companies
Vancouver, Canada – Air Canada’s use of AI-powered chatbot technology has landed the airline in legal trouble after a customer received incorrect information about a refund for his airfare. The incident, which took place in 2022, involved customer Jake Moffatt and the airline’s chatbot, leading to a civil court case that has far-reaching implications for the use of AI in customer service. Moffatt sought information from the chatbot on how to qualify for bereavement fare …