Amazon Customer Service Employees Stunned by Sudden Layoffs: The Future of the Frontline Staff In Peril
Seattle, Washington – Customer service employees at Amazon were taken by surprise with the recent announcement of further layoffs in mid-May. This time, it was mid-level managers who were affected. In one European office, employees were informed of a restructuring during a group meeting, resulting in confusion as to whether they were being laid off or reassigned. The situation became clear when some attendees realized they had effectively been let go. The job cuts at …